1) Welcome to Kanzee
What is Kanzee?
KANZEE is Sultan’s new loyalty program, replacing the old Sultan loyalty card and program.
As a Kanzee member you collect coins and redeem offers via the coupons you receive that are tailored to your shopping behaviours and needs.
Why should I join Kanzee?
Join Kanzee to save money through customized coupons that are just for you.
Enjoy the best offers and deals on a range of fresh foods and grocery staples.
Send coins to family and friends so that they can benefit from their shopping experience.
Enjoy exclusive partner offers that you can only find through Kanzee.
2) Sultan Loyalty card Program
What happens if I still have the old Sultan Card?
You need to join Kanzee by simply downloading the Sultan App via the Apple Store or Google Play. Just like that your points will be transferred to coins and you are now part of the new loyalty program Kanzee.
Does this mean I can’t use my mobile number or my Sultan Card at the Cashier?
As of the 21st of February you need to be enrolled in Kanzee. Cashiers will no longer accept the old Sultan card or a mobile number.
I tried to download the app and register but I faced a problem?
Simply call our Contact Center at 1844449 and they will be there to help resolve this issue.
3) Joining Kanzee
Who can join Kanzee?
Everyone who is above 18 years old is eligible to join KANZEE.
How do I join KANZEE?
You can join KANZEE simply by downloading the Sultan App via the Apple Store or Google Play. The membership is free.
Once you download the Sultan App you will receive an OTP to register your account. You need to complete the registration process to enrol in Kanzee.
When you sign up for Kanzee, you'll get amazing weekly deals and offers that only members can enjoy. Plus, we'll give you personalized coupons based on your shopping habits, so you can save even more!
Coming soon – we're working with some awesome external partners to bring you even more exciting offers and deals that will make your shopping experience at Sultan even better. With Kanzee, which is now digital, you'll always have access to new and fresh ways where we show our appreciation for your loyalty and get rewarded for it.
How can I change my personal details?
You can easily change/update your personal information by accessing your profile on the mobile application or website. At Sultan, we respect our customers’ privacy and only collect necessary information. The information is safe and secure.
4) Coins & Redemption
What are coins?
Coins are collected via purchases you make through the offers and coupons you receive that can be redeemed to KD values and used when shopping.
When do my coins expire?
Coins expire after 4 months from purchase date.
When I earn coins, can I redeem them immediately?
Coins are added immediately on your account and can be redeemed immediately.
How do I check how many coins I have?
Coin balance is accessible on the mobile application, our hotline 1844449 or by asking the cashier.
What do I do if I believe there is a mistake in my balance?
We welcome all your calls and inquires on our hotline 1844449 to help solve your concern.
Can I donate coins to charity?
Yes. You can donate coins/cash-back vouchers to charity easily through the mobile application or website.
Can I transfer coins to other friends and family?
Coins can easily be transferred from account to account via the mobile app as long as they are also registered in Kanzee.
5) How do I opt out of Kanzee?
We’d hate to see you go, but if you decide to leave us, opting out can easily be done by contacting our hotline.